Support Services
Our Commitment to the Maintenance of Your System
Piracles Support mission is to improve business processes for our customers, and provide the necessary to ensure reliable day-in and day-out operation. We do this by providing our customers with products to meet their real business needs and supporting them with timely, accurate and courteous service.
Commitment to Total Quality Piracle remains at the forefront of MICR technology. We do this by actively participating in the American National Standards Institute (ANSI) X9B Committee, which sets standards for negotiable paper documents. We also constantly test our software, our supplies and desktop laser printers to ensure that our Total Solution meets or exceeds these standards. We believe our customers deserve only the most reliable and cost effective check printing system, and for over 15 years have provided that reliably.
Support for Your Changing Needs Piracle understands that your needs change as your business grows. This means you change checking accounts, migrate to new accounting software or otherwise evolve your computing environment. For these reasons Piracle offers a technical support agreement specifically to meet your changing business and computing environment.
Benefits of your Annual Support Agreement
Free Access Technical Support is free during our regular business hours. (Technical Support is also available after hours for a fee of $8 per minute.) Priority Your technical support issues get top priority during regular business hours (8:00 a.m. 5:30 p.m.
Mountain Standard Time).
MICR Testing Quarterly MICR document testing ensures that checks you print will meet ANSI X9B and American Banking Association (ABA) standards so that
your checks process error-free through the national check processing and routing system. Without an active support agreement this service costs $100.00 per test.
Product Upgrades Receive discounted or free upgrades on basic product releases (major releases excluded).
Support Agreement Pricing
Your support agreement pricing is determined by the version of Piracle you use and the terms under which you purchased it. Please contact your sales consultant for the
pricing associated with your new system.
When our Safe Payment Practices are adhered to, Piracle systems are your best guarantee against loss due to fraud, forgery or alteration. Call your sales consultant
at 1-800-621-5720, or visit our web site for more information on how you can protect your business assets.
CUSTOMER SUPPORT: 801-322-5222
HOURS OF OPERATION: 8:00 A.M. 5:30 P.M. MOUNTAIN STANDARD TIME
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Try our product risk-free for 30 days. If you decide our product is not a good fit for you, give us a call within the first 30 days of purchase, and we'll refund your money*. No questions asked. It's that simple. What do you have to lose?
*Applicable to base price of Create-A-Check LE & Create-A-Check XT only.
“ I could not have asked for better service . . . Everyone at Piracle went over and beyond the call of duty, starting with the receptionist all the way through. Thanks for a great product! ”Lamar Hammock Logging Company, Inc.
Visit our store for all your laser check printing needs.
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